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Shipping & Returns

SHIPPING

We aim to provide the best level of service possible and can normally send your order out within 24 hours (weekdays). 99.9% of the time you will receive your order over the next couple of days (UK) but please allow up to 22 days for delivery as the Post Office does, very occasionally, slip up. In our experience missing orders usually turn up back here with a "not called for" sticker so if a package is late it is a good idea to check if it is being held at your local distribution centre (the postie is supposed to put a card through your letterbox but they don't always do so).

For smaller UK orders you can now choose 1st or 2nd class post.  All orders over 2 Kg are sent by courier. International orders are sent by airmail or by courier for heavier orders

We try to keep this website up to date but if there will be a delay of more than a couple of days due to a stock shortage we will let you know and tell you how long it is likely to be and you can cancel your order at any time for a full refund, or part refund if you only want to cancel part of the order.

We take full responsibility if there are any shipping errors on our part and will pay any postage costs for correcting our mistakes to your complete satisfaction.

RETURNS

If you change your mind about your purchase within 7 days of receipt, you can return it to us in it's original condition (unopened) for a refund, less postage. There is also a 7% card processing fee deducted for refunds on order returns over £20 as we don't get back the cost of processing and then refunding a card payment.


INTERNATIONAL SHIPMENTS

Small packages are sent by the postal air mail service and larger orders will be sent by international courier. Please note there may be import duties, tariffs and taxes which you will need to pay in order to receive your shipment. All non UK duties, tariffs and taxes are the responsibility of the purchaser. Please make sure you are aware of what you will be asked to pay and be ready to arrange payment or your parcel will be held up. Healthlines is not responsible for any non UK taxes, duties or tariffs.


PLEASE NOTE THE FOLLOWING NOTICE GIVEN BY THE POST OFFICE

Europe

Austria, Belgium, Denmark,  Finland, France, Germany, Italy, Luxembourg, Netherlands, Portugal, Sweden and Spain
Start date: 24 September 2015
End date:  Ongoing

Update: 10 December 2015
Delays are still expected on the crossing from France to UK, which would have a knock on effect on the availability of outward bound transports and drivers. Our suppliers are trying to use alternative crossings where possible. There is no end date for this as the situation is continuing indefinitely.


We have found that deliveries to European destinations are often taking 3-4 weeks and sometimes up to 2 months. Sorry, there is nothing we can do about this. If your order is urgent, please phone to organise (and pay for) a faster shipping option.


RATES

The Post Office has just (April 2016) put it's prices up again. This means that a small order of just one bottle costs the same to send as medium sized orders but, in order to make it less proportionately, we have introduced a single bottle step at a below cost price. Also, although we are obliged to charge VAT on shipping (20% of the prices below go to the treasury), we can't claim it back on the postage we pay so it seems quite expensive. We don't aim to make any money on shipping charges but just aim to cover the true costs.

Please note, a small supplement may be added during the checkout process if books, practitioner boxes or empty bottles make up part of your order. 

UK          Orders up to         1st                2nd

                            £20       £3.95            £3.25

                            £90       £4.50            £3.50

                            £200     £7.95            £3.50

                 over    £200     £15               £15     (courier)

      

EUROPE, INC REP OF IRELAND

Orders up to      P+P

£13                 £4.50

£40                 £6.00

£70                 £8.50

£120               £12.50

£300               £25.00

Over £300       £65.00


REST OF WORLD

Orders up to     P+P

£13                £5.20

£40                £10

£70                £17.50

£120              £35

over £120        £85