SHIPPING
We aim to provide the best level of service possible and can normally send your order out within 24 hours (weekdays). 99.9% of the time you will receive your order over the next couple of days (UK) but please allow up to 22 days for delivery as the Post Office does, very occasionally, slip up. In our experience missing orders usually turn up back here with a "not called for" sticker so if a package is late it is a good idea to check if it is being held at your local distribution centre (the postie is supposed to put a card through your letterbox but they don't always do so).
UK orders up to 1.5 kg are sent by 1st class post or by Standard Parcel or courier for heavier orders. International orders are sent by airmail or by courier for heavier orders
If there is a delay due to a stock shortage we will let you know and tell you how long it is likely to be and you can cancel your order at any time for a full refund, or part refund if you only want to cancel part of the order. If the delay is likely to be more than a few days (unusual) we will always send the rest of your order on first at no extra charge.
We take full responsibility if there are any shipping errors on our part and will pay any postage costs for correcting our mistakes to your complete satisfaction.
RETURNS
If you change your mind about your purchase within 7 days of receipt, you can return it to us in it's original condition (unopened) for a full refund, less postage.
INTERNATIONAL SHIPMENTS
Small packages are sent by the postal air mail service and larger orders will be sent by international courier. Please note there may be import duties, tariffs and taxes which you will need to pay in order to receive your shipment. All non UK duties, tariffs and taxes are the responsibility of the purchaser. Please make sure you are aware of what you will be asked to pay and be ready to arrange payment or your parcel will be held up. Healthlines is not responsible for any non UK taxes, duties or tariffs.
RATES